Privacy Policy

Privacy Policy – HomeVet USA

HomeVet USA (“we,” “us,” “our”) is committed to protecting the privacy of our clients and their pets. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or receive veterinary services from our mobile and in‑clinic practice.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information we collect

We collect the following types of information:

Client contact information
- Name
- Address
- Email address
- Phone number(s)
Pet information
- Pet name
- Species, breed, age, sex
- Medical history, test results, medications, and treatment notes
Appointment and billing information
- Appointment dates, times, locations
- Services requested and provided
- Payment method details processed through our payment partners (we do not store full card numbers on our servers)

2. How we use your information

We use client and pet information only for legitimate veterinary and business purposes, including:

Creating and maintaining medical records for your pet
Scheduling, confirming, and managing appointments (mobile and in‑clinic)
Communicating with you about your pet’s care, test results, reminders, and follow‑up instructions
Sending occasional practice updates, educational content, and promotions, where permitted
Processing payments and managing billing and accounting
Improving our services, website, and client experience
Meeting legal, regulatory, and professional obligations

We do not sell your personal information or pet information to third parties.

3. Marketing communications

We may send you appointment reminders, important updates about your pet’s care, and occasional marketing messages about our services.

You can opt out of non‑essential marketing emails at any time by using the “unsubscribe” link in the message or by contacting us using the details below.
Even if you unsubscribe from marketing, we may still contact you with appointment reminders, test results, or other messages related to your pet’s medical care.

4. Sharing your information

We may share information with trusted third parties, but only as needed to provide services or comply with the law, including:

Veterinary laboratories, specialists, or emergency hospitals involved in your pet’s care (with your authorization where required)
Practice management software providers, payment processors, and email/communications platforms that help us operate our business
Collection or billing services, if necessary, for unpaid accounts
Government authorities or regulators, when required by law, court order, or to protect the safety of people or animals

All third‑party service providers are expected to protect your information and use it only for the purpose we specify.

5. Data security

We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, loss, misuse, or disclosure. These steps may include:

Limiting access to client and pet records to authorized personnel
Using secure systems for practice management and payment processing
Applying passwords and other access controls to our systems

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of information

We retain client and pet records for as long as required by applicable veterinary practice laws and professional standards, and for as long as needed to provide ongoing care and maintain accurate medical histories.

Website‑related data and analytics may be retained for a shorter period, consistent with our business needs and tool settings.

7. Children’s privacy

Our services are intended for adults responsible for pet care. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information, please contact us so we can remove it where appropriate.

8. Contact us

If you have questions about this Privacy Policy, your information, or your rights, please contact us:

HomeVet USA
Phone: (239) 387‑1077
Email: frontdesk.homevetusa@gmail.com

Privacy Policy

Privacy Policy – HomeVet USA

​

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

​

1. Information we collect

We collect the following types of information:

Client contact information

Name

Address

Email address

Phone number(s)

Pet information

Pet name

Species, breed, age, sex

Medical history, test results, medications, and treatment notes

Appointment and billing information

Appointment dates, times, locations

Services requested and provided

Payment method details processed through our payment partners (we do not store full card numbers on our servers)

​

2. How we use your information

We use client and pet information only for legitimate veterinary and business purposes, including:

Creating and maintaining medical records for your pet

Scheduling, confirming, and managing appointments (mobile and in‑clinic)

Communicating with you about your pet’s care, test results, reminders, and follow‑up instructions

Sending occasional practice updates, educational content, and promotions, where permitted

Processing payments and managing billing and accounting

Improving our services, website, and client experience

Meeting legal, regulatory, and professional obligations

We do not sell your personal information or pet information to third parties.

3. Marketing communications

We may send you appointment reminders, important updates about your pet’s care, and occasional marketing messages about our services.

You can opt out of non‑essential marketing emails at any time by using the “unsubscribe” link in the message or by contacting us using the details below.

Even if you unsubscribe from marketing, we may still contact you with appointment reminders, test results, or other messages related to your pet’s medical care.

4. Sharing your information

We may share information with trusted third parties, but only as needed to provide services or comply with the law, including:

Veterinary laboratories, specialists, or emergency hospitals involved in your pet’s care (with your authorization where required)

Practice management software providers, payment processors, and email/communications platforms that help us operate our business

Collection or billing services, if necessary, for unpaid accounts

Government authorities or regulators, when required by law, court order, or to protect the safety of people or animals

All third‑party service providers are expected to protect your information and use it only for the purpose we specify.

5. Data security

We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, loss, misuse, or disclosure. These steps may include:

Limiting access to client and pet records to authorized personnel

Using secure systems for practice management and payment processing

Applying passwords and other access controls to our systems

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of information

We retain client and pet records for as long as required by applicable veterinary practice laws and professional standards, and for as long as needed to provide ongoing care and maintain accurate medical histories.

Website‑related data and analytics may be retained for a shorter period, consistent with our business needs and tool settings.

7. Children’s privacy

Our services are intended for adults responsible for pet care. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information, please contact us so we can remove it where appropriate.

8. Contact us

If you have questions about this Privacy Policy, your information, or your rights, please contact us:

HomeVet USA Phone: (239) 387‑1077 Email: frontdesk.homevetusa@gmail.com

​

HomeVet USA
Phone: (239) 387‑1077
Email: frontdesk.homevetusa@gmail.com